These terms and conditions (“Terms”) apply to your use of the primary healthcare services (“Services”) provided by Stepcare (“We”, “Us”, or “Our”) through our brand new primary healthcare clinic (“Clinic”). By using the Services, you agree to be bound by these Terms.
If you have any questions about these Terms or the Services, please contact us at Stepcare Clinic.
At Stepcare, we aim to provide our members with the best possible experience. However, we understand that there may be instances where members may need to cancel their membership or request a refund. Please read this policy carefully to understand the scenarios in which a refund or cancellation may be possible.
Due to circumstances beyond our control such as a pandemic, epidemic, natural disaster, or force majeure – Memberships will be paused for the duration of the closure. If this closure is permanent, no refund can be issued unless at Stepcare’s sole discretion.
In all cases, if a refund is issued, it will be processed within 14 working days from the date of approval of the refund request. Refunds will be processed via the same mode of payment used for the membership purchase. Any cancellation of membership will be communicated to the member in writing, and any refund, if applicable, will be mentioned.
Please note that the above policy is subject to change at Stepcare’s discretion.
At Stepcare, we strive to provide high-quality primary healthcare services to all our members. To ensure that our services are utilized effectively and efficiently, we have developed this Fair Use Policy that outlines the acceptable use of our services by our members.
Members of Stepcare must use our services solely for the purposes of primary healthcare services. Members are expected to use our services in good faith and in accordance with applicable laws and regulations. Members must not use our services for any unlawful, fraudulent, or improper purpose.
Members of Stepcare must respect the privacy, dignity, and rights of other members, our staff, and other healthcare providers. Members must not harass, discriminate, or defame other members or our staff. Members must not use our services to engage in any activities that are offensive or inappropriate.
Members of Stepcare must use our resources responsibly and efficiently. Members must not misuse our services or resources or engage in activities that may cause harm to our systems or networks. Members must not engage in activities that may interfere with providing services to other members or our ability to provide services.
Members of Stepcare must report any misuse or abuse of our services or resources. If a member becomes aware of any misuse or abuse of our services, they must report it immediately to Stepcare.
If a member violates this Fair Use Policy or any other applicable policies or regulations, Stepcare may take appropriate action, including, but not limited to, termination of the membership, reporting the violation to relevant authorities, and pursuing legal action.
We reserve the right to amend this Fair Use Policy at any time. We encourage all our members to review this policy regularly to stay informed of any updates.