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Walk-in service

At Stepcare, we offer walk-in appointments with our clinicians, but only with prior appointments for non-members. This means that patients can see our clinicians face-to-face when they need to, but they must first schedule an appointment.

Illustration of a doctor looking at the heart of a patient

Our opening hours are from 9 am to 5 pm, Monday- Saturday, and patients can book an appointment online through our website or by calling our reception to confirm the availability of our clinicians.


Here are some additional details about our walk-in appointment policy:

Prior Appointments

To ensure that our patients receive timely and personalized care, we require that all walk-in appointments be scheduled in advance. This allows us to manage our patient flow effectively and ensure that our clinicians have enough time to spend with each patient.

Illustration of a mobile device to represent resources and treatments

Flexible Scheduling

We understand that our patients have busy schedules, which is why we offer flexible scheduling options for our walk-in appointments. Patients can book an appointment online at their convenience or call our reception to schedule an appointment that works with their schedule.

Efficient Check-In

When patients arrive for their scheduled walk-in appointment, our reception team will greet them and efficiently check them in for their appointment. This ensures that patients can quickly see our clinicians and receive the care they need without long wait times.

Illustration of a doctor to represent consultation and support

Quality Care

We are committed to providing high-quality care to our patients. Our clinicians are experienced and knowledgeable, and they take the time to listen to our patient’s concerns and provide personalized care that meets their unique needs.

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